Refund policy
Returns and Refund Policy:
Effective Date: July, 2026
At The Float Shoppe, we are committed to providing you with high-quality hemp-derived THC Social Sodas. We understand that sometimes issues arise, and we want to ensure your satisfaction with every purchase. Please review our refund and cancellation policy below.
This policy applies only to purchases made directly through thefloatshoppe.com and does not alter any rights you may have under applicable law.
Order Cancellation
Before Shipment: If you wish to cancel your order, please contact us immediately at hello@thefloatshoppe.com. Orders can only be cancelled if they have not yet been shipped. Once an order has been processed and shipped, it cannot be cancelled.
Return Policy
Effective Date: July, 2026
At The Float Shoppe, we are committed to providing you with high-quality hemp-derived THC Social Sodas. We understand that sometimes issues arise, and we want to ensure your satisfaction with every purchase. Please review our refund and cancellation policy below.
This policy applies only to purchases made directly through thefloatshoppe.com and does not alter any rights you may have under applicable law.
Order Cancellation
Before Shipment: If you wish to cancel your order, please contact us immediately at hello@thefloatshoppe.com. Orders can only be cancelled if they have not yet been shipped. Once an order has been processed and shipped, it cannot be cancelled.
Return Policy
Due to the nature of our product, we're unable to accept returns once an order has shipped. If something's wrong with your order, please email hello@thefloatshoppe.com with a description of the issue and we will work together to determine next steps.
Refund Policy
How to Request a Refund for Damaged or Defective Products:Refund requests are subject to approval. To initiate a refund request, please follow these steps:
1. Contact Us: Email hello@thefloatshoppe.com within 72 hours of delivery with your order number and a description of the issue.
2. Provide Documentation: Include photos of any damaged or defective products, along with photos of the packaging.
3. Await Confirmation: Our team will review your request and respond within 2-3 business days.
4. Resolution: If approved, we will issue a refund to your original payment method or send a replacement at our discretion.
REFUND PROCESS
Refund Method:
Approved refunds for damaged or defective products will be credited to the original payment method used for the purchase.
Processing Time:
Processing Time:
Refunds are typically processed within 5-7 business days after approval. Please note that it may take an additional 3-5 business days for the refund to appear on your statement, depending on your financial institution.
Shipping Costs:
Shipping Costs:
Original shipping costs are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.). If a return shipping label is required, we will provide one at no cost for eligible returns.
Partial Refunds:
Partial Refunds:
In some cases, partial refunds may be issued (e.g., if only part of your order was defective or missing).
Damaged or Lost Shipments:
Damaged or Lost Shipments:
Damaged in Transit:
If your order arrives damaged, please contact us within 72 hours of delivery with photos of the damaged items and packaging. We will work with you to provide a replacement or refund.
Lost Packages:
If your tracking shows your package as delivered but you have not received it, please contact us within 7 days of the marked delivery date. We will work with the carrier to investigate and determine the appropriate resolution.
Exchanges:
We do not offer direct exchanges. If you would like a different product, please request a refund for your original order (if eligible) and place a new order for the desired items.
Promotional and Discounted Orders:
Promotional and Discounted Orders:
Orders placed using promotional codes or discounts are eligible for refunds only for the amount actually paid. Promotional or discount values are not refundable.
Legal Availability and Restricted States:
Legal Availability and Restricted States:
Due to varying state laws and regulations governing hemp derived THC products, The Float Shoppe does NOT sell or ship its products to all states.
The Float Shoppe ships its products to the following states: Delaware, Florida, Illinois, Indiana, Kansas, Kentucky*, Maine, Michigan, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, and West Virginia.
*5mg products only
Orders placed with a shipping address in a restricted state cannot be legally fulfilled.
If an order is identified as shipping to a restricted state before shipment, the order will be cancelled and fully refunded to the original payment method.
The Float Shoppe ships its products to the following states: Delaware, Florida, Illinois, Indiana, Kansas, Kentucky*, Maine, Michigan, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, and West Virginia.
*5mg products only
Orders placed with a shipping address in a restricted state cannot be legally fulfilled.
If an order is identified as shipping to a restricted state before shipment, the order will be cancelled and fully refunded to the original payment method.
If a restricted address is identified after an order is placed but before shipment, the order will not ship and will be refunded.
The Float Shoppe does not issue refunds for orders that are knowingly placed using false or misleading address information to circumvent state restrictions.
Customers are responsible for ensuring that their shipping address is accurate and located in a state where our products are permitted for sale.
POLICY CHANGES
We may update this policy from time to time. Changes will not apply retroactively and will apply only to orders placed after the updated effective date. The current version will always be posted on our website. Your continued use of our services after any changes indicates your acceptance of the new policy.
CONTACT US
If you have any questions about our Refund and Cancellation Policy, please contact us:
The Float Shoppe does not issue refunds for orders that are knowingly placed using false or misleading address information to circumvent state restrictions.
Customers are responsible for ensuring that their shipping address is accurate and located in a state where our products are permitted for sale.
POLICY CHANGES
We may update this policy from time to time. Changes will not apply retroactively and will apply only to orders placed after the updated effective date. The current version will always be posted on our website. Your continued use of our services after any changes indicates your acceptance of the new policy.
CONTACT US
If you have any questions about our Refund and Cancellation Policy, please contact us:
Email: hello@thefloatshoppe.com
Website: thefloatshoppe.com
